Enough discussing what is the priority of your business, the win-win support of Coopersap is the one who sets the priority for you!

Different from traditional SAP consulting companies, at Coopersap your company has total transparency and autonomy on priority x costs with SAP support.

Learn more about our solution

Quick & free-of-commitment budget

    What is the ERP of your company?


    OUR SUPPORT MODEL

    Coopersap’s win-win support is an incident response model based on simple and direct communication.

    Using a WhatsApp contact, you can easily register a call. Our BOT collects the necessary information and forwards it to the cooperative group, following the confirmation and scheduling the service automatically.

    Once a member assumes the call, communication is direct between users, until the resolution of the problem.

    We do not have service levels due to complexity (N1, N2, N3…)! Our service is carried out only by senior consultants and experts in what they do.

    And the best part is, it doesn’t have a minimum baseline! That is right, you only pay for the hours actually worked and no additional management costs.

    SERVICE FLOW

    A service need is generated by the customer

    The customer activates the Coopersap BOT to send information via WhatsApp

    An automatic integration creates a service request in Coopersap’s SAP Cloud Platform

    The SCP identifies by the call data which member should be called

    The SCP itself activates the member through the BOT via WhatsApp

    Depending on the criticality of the call and the SLA, the BOT can escalate to another member, until it receives confirmation

    Once the service is confirmed, the BOT itself updates the customer, indicating the cooperative and service deadline

    During service, customer interaction is direct with the cooperative, ensuring agile and transparent communication

    PRIORITIES X COSTS

    The rate you will be charged for each hour worked will depend on the priority you set when opening the request. It is the fairest and most transparent way for you to have autonomy over priority x costs.

    INCIDENTS TYPES

    Technical issues involving ABAP, PI or BASIS

    Analytical solutions involving SAP BW, SAP Analytics Cloud or SAP BO/Lumira

    Standard or Custom Applications in SAP Fiori

    Standard Processes and Developments in SAP ECC, S/4HANA or GRC NF-e

    SAP ENVIRONMENT MONITORING

    Do you need productivity? We have an application monitoring model in your SAP environment.

    Our monitoring consists of the analysis of alarms registered by SOLMAN or even manual checks of parameters, issuing a monthly consolidated report with indications of corrective or preventive actions.

    You can proceed with the actions or even authorize our member to execute it through a support call.

    MAIN CLIENTS

    SEE OUR SAP SUPPORT IN PRACTICE

    AMS, IMS, Support, Backing…simplify!

    Learn more about our exclusive Win-Win model at Coopersap!

    CONTACT US