OUR SUPPORT MODEL
Coopersap’s win-win support is an incident response model based on simple and direct communication.
Using a WhatsApp contact, you can easily register a call. Our BOT collects the necessary information and forwards it to the cooperative group, following the confirmation and scheduling the service automatically.
Once a member assumes the call, communication is direct between users, until the resolution of the problem.
We do not have service levels due to complexity (N1, N2, N3…)! Our service is carried out only by senior consultants and experts in what they do.
And the best part is, it doesn’t have a minimum baseline! That is right, you only pay for the hours actually worked and no additional management costs.
A service need is generated by the customer
The customer activates the Coopersap BOT to send information via WhatsApp
An automatic integration creates a service request in Coopersap’s SAP Cloud Platform
The SCP identifies by the call data which member should be called
The SCP itself activates the member through the BOT via WhatsApp
Depending on the criticality of the call and the SLA, the BOT can escalate to another member, until it receives confirmation
Once the service is confirmed, the BOT itself updates the customer, indicating the cooperative and service deadline
During service, customer interaction is direct with the cooperative, ensuring agile and transparent communication
PRIORITIES X COSTS
The rate you will be charged for each hour worked will depend on the priority you set when opening the request. It is the fairest and most transparent way for you to have autonomy over priority x costs.
Technical issues involving ABAP, PI or BASIS
Analytical solutions involving SAP BW, SAP Analytics Cloud or SAP BO/Lumira
Standard or Custom Applications in SAP Fiori
Standard Processes and Developments in SAP ECC, S/4HANA or GRC NF-e
SAP ENVIRONMENT MONITORING
Do you need productivity? We have an application monitoring model in your SAP environment.
Our monitoring consists of the analysis of alarms registered by SOLMAN or even manual checks of parameters, issuing a monthly consolidated report with indications of corrective or preventive actions.
You can proceed with the actions or even authorize our member to execute it through a support call.
SEE OUR SAP SUPPORT IN PRACTICE
AMS, IMS, Support, Backing…simplify!
Learn more about our exclusive Win-Win model at Coopersap!